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Sales Order Information

We encourage all customers to order from their wholesaler.
The following process pertains only to a direct order.

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Pricing

All products will be invoiced at Eugia US LLC’s published Wholesale Acquisition Cost (WAC) in effect on the date of order receipt, unless pricing has been otherwise pre-negotiated and confirmed in writing.

Minimum Order Requirements

  • Order Quantities: All orders must be in multiples of the case pack quantity.
  • Minimum Order Value: $500.00 per order.

Customer Service & Order Processing

Order Processing & Shipping:

  • Orders received before 12:00 PM EST are eligible for same-day shipping.
  • Orders received after 12:00 PM EST should be shipped within 48 business hours.
  • All orders are subject to acceptance by Eugia US LLC. Order acceptance will be confirmed via order confirmation or an invoice.

Expedited Shipping:

  • Customers requesting special or expedited shipping are responsible for all associated costs.
  • Expedited orders must be submitted by 12:00 PM EST to be eligible for same-day shipping.

Remittance

Please remit payment to:

Eugia US LLC
279 Princeton Hightstown Road
East Windsor, NJ 08520

Note: Payment terms are subject to your account agreement. Please refer to your customer agreement or contact Customer Service for clarification.

Returns, Shipping Discrepancies & Damaged Product

  • Shipping discrepancies or damages for non-controlled and refrigerated products must be reported within 5 business days of receipt.
  • For controlled substances, discrepancies or damages must be reported within 48 hours of receipt.
  • Reports must be sent to: CustomerService@EugiaUS.com

Important: No deductions will be accepted for:

  • Accurately fulfilled shipments.
  • Shortages, damages, or discrepancies reported after the applicable timeframes.

Returns Policy:

Returns are managed according to Eugia’s Return Goods Policy. To initiate a return, please contact:
Email: Returns@EugiaUS.com
You may request a copy of the Return Goods Policy via this email or find it on our website.

Accounts Receivable

Any queries relating to customer account statements should be directed to EugiaUS-AR@eugiapharma.com.

EDI Contact

Trinath Guna – tguna@aurobindousa.com

DSCSA Contact

serializationsupport@aurobindo.com
serializationepcis@aurobindousa.com